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The credentials used in the setup process are not correct. Although it is very difficult for this to happen since there are the corresponding validations, it is a possibility that you should keep in mind, if it happens, verify that all steps have been completed correctly. If the problem persists, contact support.
From the , you will be able to get more details about your transactions.
From your Shopify store, in the order detail, you will have the Refund option with which you can return a transaction to your customer when required.
If the payment is in status: pending, approved or canceled, this status will be updated in your store.
If you no longer wish to offer D24 as a means of payment in your store, go to Applications from Shopify and in the D24 app select the Uninstall option. Remember that when you want to offer the payment method again, you just have to reinstall the app.